F.A.Q.

When will I get my glasses? We endeavour to get your glasses to you within 10-12 days of placing the order.

What size are these frames? The measurements for each frame are listed in the description of each product (in the standard lens-bridge-arm format). Note that SOME of the frames are ‘wrap-around’ so the lens and arm lengths will apportion differently to a more traditional glasses shape (thus the wider lens measurement and smaller arms). To get an idea of how they look on different face shapes, please check out our Instagram page (@v2o_sports_eyewear). On some frames, the glasses nose pads (and to a lesser extent the arms) can be adjusted to fit closely and ‘grip’.

What is the Returns Policy? Customers are entitled to cancel or return an order within 14 days of receipt without giving any reason for doing so, however will be liable for the cost of any personalised lenses that has been incurred. Any product received in a defective or damaged state will be replaced or fully refunded. Other policies are detailed on our website.

Are these frames certified to CE standard? Yes, Our Frames are CE & UKCA compliant and confirm to international standard ISO 12870, passing tests for tolerance, stability, resistance, resilience and endurance. Please note, none of our glasses are intended as safety spectacles and have not be tested as such.

Are there any restrictions? For prescription lenses, a valid prescription is required. Please do not buy if you do not hold a valid prescription, are under 18 years old or are registered as visually impaired.